Clearwave, a leading Patient Scheduling Platform provider, has announced new client data showing accelerated adoption rates and significant administrative cost savings for specialty healthcare practices of all sizes. Some practice leaders are finding out the hard way that other online tools are built solely for patient convenience, leading to staff inefficiencies on the backend. Clearwave client data proves its innovative scheduling platform not only enhances patient accessibility but also raises the bar for what’s possible in today’s HealthTech environment on staff efficiency.
“The surge in patient self-scheduling adoption underscores a fundamental shift in healthcare access — but not all solutions are created equal,” said Mike Lamb, CEO of Clearwave. “Practices that prioritise smarter scheduling solutions — ones that align with complex workflows, ensure eligibility accuracy and improve revenue capture — will be the true winners. Simply adding self-scheduling isn’t enough; the right solution empowers practices to deliver better patient experiences while driving measurable practice outcomes.”
With intelligent scheduling capabilities, Clearwave puts patients in control of appointment booking, while also helping practices decrease staff workloads, increase acquisition at lower costs and improve accuracy. Reducing staff time spent on tedious scheduling tasks is crucial today, when hourly rates for medical administrative assistants are averaging US$19 across the nation. Recent Clearwave client data highlights the results practices achieve with an online tool that truly aligns with their booking complexities, no matter the number of providers, appointment types or locations. Leading to operational results like:
- 500-1500 Full-Time Employee (FTE) hours saved
- >$29k Labour cost savings
- 174% Increase in monthly patient visits after implementation
- 87% Online bookings made by existing patients
- 45% Online appointments made after hours
Lauren Lawson, Director of Marketing at Center for Sports Medicine and Orthopedics, commented: “It’s not just young people — there’s a significant number of older patients who absolutely prefer to schedule online. We’re going to continue seeing growth and increased demand for booking access outside of normal business hours.”
When Thomas Eye Group launched Clearwave Scheduling, they saw a 174% increase in monthly patient visits, and today, the practice continues to see high adoption. “We are dropping our abandoned call and booking rates, meeting patient expectations for those who want to book after hours and acquiring new patients every day,” said Senior Manager of Patient Experience, Noitavia Fitts. “What truly helped us stay competitive and alleviate staff burdens was the ability to configure the online self-scheduling workflows.”
