Royal Philips, a global leader in health technology, and University Health in San Antonio, Texas, has announced a strategic contract to modernise and standardise patient monitoring through Philips’ Enterprise Monitoring as a Service (EMaaS) model.
The collaboration will transition University Health in San Antonio to a fully integrated Philips monitoring platform environment, supporting clinical workflows, alarm management initiatives and data-driven decision-making while creating a scalable foundation to support the delivery of the highest level of patient care across all its sites.
A cornerstone of the agreement is Philips Central Monitoring Unit (CMU), a centralised and scalable hub for continuous remote telemetry monitoring that integrates with hospital systems to support timely, informed clinical decisions.
By replacing fragmented manual processes with advanced alarm management and streamlined communication workflows, the CMU helps both filter non-actionable alarms and improve response times while enhancing care team collaboration.
This connected approach provides an extra layer of surveillance and is designed to strengthen patient safety and create a flexible foundation that can scale with evolving care needs.
“University Health plays a critical role in serving our growing community, and this investment reflects our commitment to delivering safe, high-quality care supported by modern technology,” said University Health Chief Operating Officer Bill Phillips.
“By moving to a standardized enterprise monitoring platform, we’re equipping our care teams with continuous, actionable insights while laying the groundwork for improved alarm management, analytics and future innovation.”
The Philips monitoring platform spans intensive care, operating rooms, procedural areas and specialty services.
IntelliVue MX450, MX550 and MX750 monitors provide continuous bedside monitoring, complemented by the X3 transport monitor and wearable MX40 for uninterrupted patient observation throughout the hospital.
At the core is the Patient Information Center (PIC iX), which unifies monitoring data, clinical decision support, early warning scoring and advanced algorithms, giving caregivers a 360-degree view of each patient and enabling timely intervention anywhere in the hospital.
Additional monitoring platform capabilities include Alarm Insights Manager and Clinical Insights Manager, helping teams optimise alarm performance and unlock actionable insights from patient data.
“Healthcare systems are increasingly seeking flexible, long-term partnerships that go beyond equipment replacement,” said Julia Strandberg, Chief Business Leader, Connected Care, Philips.
“Through EMaaS, we are supporting University Health in San Antonio with a predictable, scalable model that unlocks continuous innovation, strengthens alarm management initiatives, all while reducing the burden of technology lifecycle management. Most importantly, this approach equips clinicians with the infrastructure they need to deliver safe, high-quality care.”
About University Health
University Health is the only locally owned health system in San Antonio. For more than 100 years, University Health has been committed to healing, improving health, training the next generation of medical professionals and ensuring the people of San Antonio, Bexar County and South Texas have access to primary and advanced specialty care close to home.
Specialised services include the region’s only Level I trauma centre for both adults and children and maternal and neonatal intensive care centres designated at the highest levels by the State of Texas.
As the region’s only academic health system, University Health is a hub of innovation and discovery, committed to delivering patient-centred, culturally competent, high-quality and compassionate care based on a strong foundation of outcomes-based research and innovative teaching.
